Shipping & Local Pick-up Policies

Shipping Policy

We ship all eligible items using the United States Postal Service, and use their rates.  We will use an alternate shipping carrier if a cheaper rate with comparable delivery time frame is found.

Once a package is in possession of the shipping carrier, we are not responsible for delays due to adverse weather conditions, shipping carrier delays, or any unforeseen circumstance. We do monitor the progress of all our packages, and if a package is lost or excessively delayed for whatever reason, we will work with you and file a claim with the shipping carrier.

Due to size and/or weight, some of our pieces may not be eligible for shipping (or would be very expensive to ship) and would require pick up. Any shipping exclusions are noted in the item description.

At this time we only ship within the United States.

In-stock (ready-made) shipping eligible items will be shipped within 3 business days of purchase, unless we contact you and other terms are agreed upon. You will receive an email with your tracking number. We will use the address that you have listed at checkout. We are not responsible for incorrect shipping addresses.

Since many of our pieces are created after you order them, they will be shipped out once they have been completed. Our made-upon-order pieces have estimated completion times in each of their descriptions. While most pieces can be completed in approximately 4 weeks, some creations may require a longer lead time for creation and/or clear coat curing, and the turnaround time for completion depends on our current order load at the time you place your order.

We do combine shipping on orders, and orders ship once all items are completed, if applicable. If you order both a ready-made item and a made-upon-order item, your items will not ship until all creations are ready for shipping.

We strive to have the fastest turnaround possible, and we will be in contact via email should we expect your piece to be completed after the estimated completion time. Once your item is finished, an email with the tracking number and carrier will be issued.

Feel free to contact us with any questions relating to our shipping policy.

 

Local Pick-up Policy

Pick up appointments are required to ensure we are ready and available to assist you when you arrive to pick up your order.

You will receive a message once your order is ready for pick up. Once you receive that Order Ready message, please message us to schedule a pick-up time for your order.

Please note, do not have an actual store-front or any staffing, and we're just a small, home-based business.